Welcome to RebelX! By using our website and purchasing products from RebelX, you agree to be bound by these Terms & Conditions. Please read them carefully.
1. General Information
RebelX is a clothing brand based in Gold Coast, Australia, offering stylish and high-quality apparel. These Terms & Conditions apply to all transactions on our website.
2. Orders
Once an order is placed, it is subject to confirmation and availability. RebelX reserves the right to cancel any order for reasons including but not limited to product availability, technical errors, or price discrepancies.
3. Shipping
RebelX is not responsible for shipping delays or issues once the product has been handed over to the third-party shipping carrier. We will provide tracking information, but shipping times are subject to the carrier’s schedule. RebelX does not control or guarantee delivery times.
4. Delivery
RebelX will ensure that the product is shipped out within a reasonable time. However, we are not responsible for any delivery delays caused by the shipping carrier, weather conditions, or other unforeseen circumstances beyond our control.
5. Consumer Guarantees under Australian Consumer Law
Under Australian Consumer Law (ACL), you are entitled to certain guarantees, including the right to a remedy (repair, replacement, or refund) for any faulty or misdescribed products. If you believe that a product you purchased from RebelX is defective, please contact us within 14 days of receiving your item.
6. Damaged Goods
If you receive damaged goods, please notify us within 14 days of receiving the product. We will assess the issue and may offer a remedy (repair, replacement, or refund) in accordance with your consumer rights under Australian law. RebelX is not liable for any damage caused during transit by the shipping carrier, though we will assist you in filing a claim with the carrier.
7. Returns and Refunds
Please refer to our Refund Policy for more information on returns and refunds.
RebelX Privacy Policy
At RebelX, your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal information.
1. Information We Collect
When you place an order with us, we may collect the following personal information:
- Name
- Email address
- Shipping address
- Payment details
- Purchase history
Additionally, we may collect non-personally identifiable information, such as browser type, IP address, and website activity.
2. How We Use Your Information
We use your information to:
- Process your orders
- Provide customer support
- Send you updates or promotions (only with your consent)
- Improve our website and services
3. Data Security
We implement reasonable security measures to protect your personal information. However, please note that no method of data transmission over the internet is 100% secure.
4. Third-Party Sharing
RebelX does not sell or rent your personal information to third parties. We only share your information with trusted third parties that assist us in processing orders, shipping, and payment.
5. Cookies
Our website uses cookies to improve user experience and personalize your visits. You can modify your browser settings to reject cookies, but this may affect your ability to access some features of the website.
6. Access to Information
Under Australian law, you have the right to request access to your personal information held by RebelX. If you wish to correct or update your details, please contact us.
RebelX Refund Policy
At RebelX, we want you to be satisfied with your purchase. If your item is faulty, damaged, or does not meet your expectations, we will work with you to resolve the issue, in accordance with Australian Consumer Law.
1. Eligibility for Refund
Under Australian Consumer Law, you are entitled to a refund, repair, or replacement if a product:
- Is faulty or damaged
- Is not as described
- Fails to meet the guarantees under the ACL (e.g., quality, fitness for purpose, etc.)
If your product is damaged during shipping, please notify us within 14 days of receiving it. We may offer a refund or replacement, but if the damage occurred due to the shipping carrier’s fault, we will assist in initiating a claim with them.
2. Shipping and Handling
RebelX is not responsible for shipping delays, damages, or loss caused by the third-party shipping carrier. While we are happy to assist you in filing a claim with the carrier, we cannot offer refunds or replacements unless the damage is our responsibility.
3. How to Request a Refund
To request a refund, please contact us at [insert email here] with:
- Your order number
- Proof of purchase
- Photographs of the damaged item (if applicable)
Once we review your request, we will process your refund or replacement as appropriate.
4. Refund Processing
Refunds will be issued to the original payment method, and you will receive your refund within 10 business days from the date of approval.
5. Non-Refundable Items
Please note that we do not offer refunds on sale items, or items that have been worn, washed, or altered in any way